Last updated: December 27, 2025
Thank you for shopping with us. Because our candles and bath products are hand-crafted, personal-use items, we follow industry-standard return practices for safety and quality reasons.
Due to the nature of our products, we do not accept returns on used or opened candles, wax melts, or bath products.
We do accept returns under the following conditions:
The item is unused, unburned, unopened, and in original packaging
The return request is made within 14 days of delivery
Proof of purchase is provided
Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
Your order number
Clear photos of the item and packaging
We will gladly offer a replacement or refund at no additional cost.
Once your return is received and inspected:
Approved refunds will be issued to your original payment method
Refunds typically process within 5–10 business days, depending on your bank or card issuer
Shipping costs are non-refundable, except in cases of damage or error on our part.
The following items are final sale and cannot be returned:
Used or burned candles
Opened bath or body products
Custom or personalized items
Sale or clearance items
Gift cards
We are not responsible for packages marked as delivered by the carrier. Please ensure your shipping address is correct and consider secure delivery options.
If you have questions about returns or refunds, please contact us at:
Email: lightinyou.shop@gmail.com
Business Name: Light In You LLC